All Systems Operational
API Uptime Operational
90 days ago
99.98 % uptime
Today
App Store Receipt Servers Operational
90 days ago
100.0 % uptime
Today
Apple Receipt Server ? Operational
Google Play Store Receipt Server ? Operational
Stripe Receipt Server ? Operational
Apple Sandbox Receipt Server ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Lists Operational
90 days ago
100.0 % uptime
Today
Overview Operational
90 days ago
100.0 % uptime
Today
Charts Operational
90 days ago
100.0 % uptime
Today
Scheduled Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Dispatching ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - We have replayed all the purchases, and the incident is now resolved.
Mar 18, 23:18 UTC
Update - After some troubleshooting, we realized that the problem was on our side affecting that small percentage of requests. Our internal metrics was wrongly reporting that the problem was on Apple's side.

We are replaying all requests to make sure no purchases were lost

Mar 18, 19:04 UTC
Update - We are still seeing connection errors on Apple side when using StoreKit 1 - it bounces between 5% and 10% of those requests
Mar 18, 17:01 UTC
Monitoring - We are monitoring the problem. Seems that Apple is recovering. We'll continue to monitor the situation and once it's fully recovered, we'll replay all purchases that failed during that period.

If users are affected, they will be able to resolve by restoring purchases or re opening the app

Mar 18, 14:03 UTC
Identified - All errors are coming from Apples' Servers - Connection Timeouts
Mar 18, 14:01 UTC
Investigating - We are seeing a low percentage (~7%) of failures on POST /receipts using Apple - StoreKit 1
Mar 18, 13:59 UTC
Resolved - All metrics have been stable for some time now. Last seen data is being served as normal and all service is fully restored. This concludes the incident. Thank you for your patience and understanding.
Mar 18, 05:24 UTC
Update - Last seen data is now back to normal. Updates are being stored, and the information is read back for the appropriate requests. We are doing some final checks and monitoring before declaring the incident as resolved.
Mar 18, 04:41 UTC
Update - Engineers are still in the process of reading last seen data from the new cluster, but last seen data is now being written.
Mar 18, 04:06 UTC
Update - The new cluster is online; engineers are slowly ramping up traffic to it and verifying correctness and load.
Mar 17, 23:35 UTC
Monitoring - Unfortunately in the process of trying to recover last seen data during the previous incident, the cluster was discovered not to be able to handle the load.

Engineers have worked to bring last seen data into a brand new cluster with increased capacity that will be sufficiently stable for the longer term, and will soon be able to begin using it for last seen data reads and writes.

Mar 17, 23:18 UTC
Identified - We are currently working to make the cluster that holds last seen data fully operational.
Mar 17, 22:15 UTC
Update - We are continuing to investigate this issue.
Mar 17, 21:01 UTC
Investigating - Last seen data may be missing from some responses and outdated in others. Our engineers are working on the cluster that stores this data to recover this functionality fully.
Mar 17, 19:51 UTC
Mar 17, 2024
Resolved - Update: last seen data is fully restored and we are fully recovered. This resolves the incident. Engineers will continue monitoring, and will follow up internally with intention of preventing further recurrences.
Mar 17, 18:48 UTC
Update - Engineers have increased the capacity of the cluster which serves last seen data, and are bringing load back over to it gradually. We will update again when last seen data is enabled 100%.
Mar 17, 18:34 UTC
Update - We are continuing to work on a fix for this issue.
Mar 17, 18:34 UTC
Update - Engineers have completed re-synchronizing purchases which were temporarily granted during the initial mitigation, and have restored RevenueCat's backend systems to their non-degraded state, with the exception of last seen data which is not being read or written.

As a result of this unplanned downtime and until further notice, last seen data may be missing from some responses and outdated in others. However, response times and success rates can be expected to be normal.

Engineers are working to bring back the systems that store and provide last seen information.

Mar 17, 17:26 UTC
Update - Most systems are back to normal. Only impacted problem that we haven't solved is last_seen fields. We are replaying all impacted purchases
Mar 17, 16:44 UTC
Identified - We've isolated the system causing the issue and disabled it. Service is slightly degraded
Mar 17, 16:29 UTC
Investigating - Our engineers detected degraded performance and performed an emergency mitigation while we investigate
Mar 17, 16:15 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - From approx 5:56AM UTC until approx. 6:07AM UTC, all API calls were timing out across Khepri. Engineers have traced the cause to a cache failover under unusually high load during a one-off data import. Failover took longer than usual due to the heavy load, and, combined with a recently added backoff strategy that was overly aggressive, the temporarily unavailable cache caused all available threads in the backend to stall. After the cache finished failing over, the system returned to normal operation.
Mar 14, 19:00 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.