All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Uptime Operational
90 days ago
99.98 % uptime
Today
App Store Receipt Servers Operational
90 days ago
100.0 % uptime
Today
Apple Receipt Server ? Operational
Google Play Store Receipt Server ? Operational
Stripe Receipt Server ? Operational
Apple Sandbox Receipt Server ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Customer Lists Operational
90 days ago
100.0 % uptime
Today
Overview Operational
90 days ago
100.0 % uptime
Today
Charts Operational
90 days ago
99.99 % uptime
Today
Scheduled Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Dispatching ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Temporary degraded API performance and errors
Resolved - This incident has been resolved. API is operating normally.
Jul 23, 23:03 UTC
Monitoring - We experienced a degraded performance in our AP from around 21:32 to 21:39 UTC today. It has now recovered and we’re monitoring.
Jul 23, 21:51 UTC
Jul 22, 2024
API Response Times Degraded
Resolved - This incident has been resolved.
Jul 22, 08:33 UTC
Monitoring - The issue has been fixed and normal API traffic is recovering.

This outage will be closed out once all impacted traffic has been replayed.
Jul 22, 08:22 UTC
Identified - The RevenueCat backend is experiencing significant performance issues. We have redirected traffic to our emergency failover system to capture purchases. All receipts will be captured and replayed.
Jul 22, 08:17 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Apple reporting old receipts inBillingRetryPeriod - mitigated - no customer impact
Resolved - The bug on Apple’s side is not yet resolved, but with the mitigation we have in place the impact remains negligible.
Particularly, in very rare cases, “Billing Issue” events with wrong timing may appear in RC dashboard and ETL exports. Those events will not be dispatched to integrations such as Webhooks.

Provision of Entitlements, subscriptions status and other critical functionalities are completely unaffected.

We consider the issue solved for Revenue Cat customers but we will continue seeking updates from Apple for the resolution of the root cause.
Jul 18, 15:49 UTC
Update - Since July 16 at 23:30 UTC we started getting a significantly lower amount of problematic receipts. There is no official answer about the issue from Apple yet. Our mitigation is still enabled and we keep tracking the issue. We will be updating this status page with any news.
Jul 17, 09:28 UTC
Update - We are continuing to monitor the situation and our fix mitigated the old receipts that were being marked as “with billing issues” due to Apple returning isInBillingRetryPeriod for them.

The involved receipts are old and they won’t affect the current user entitlements or subscription statuses.
They were causing an increased number of events on our side since we constantly refresh them to keep their status up to date and catch differences.
Jul 16, 20:29 UTC
Monitoring - We applied a mitigation to the issue.
We are temporarily ignoring the changes sent by Apple that we believe to be wrong. Namely, the isInBillingRetryPeriod field is being incorrectly set to true for long expired transactions.
We are keeping track of all the affected transactions and we will make sure to update them with accurate data once the issue is resolved by Apple.
We will keep monitoring the situation and we’ll update this incident as soon as the situation is solved on Apple side.
Jul 16, 14:37 UTC
Identified - We identified the issue in a change happening on Apple side.
We notified Apple and we are working on a mitigation to reduce the impact until they provide a fix.
Jul 16, 13:37 UTC
Investigating - We noticed a significant increase of billing issues for long ago expired purchases reported by Apple APIs. We are suspecting a malfunction on Apple's systems and have already reported it.

We will keep tracking the issue and look for possible mitigations on our side.
Jul 16, 09:15 UTC
Jul 17, 2024
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage