All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Uptime Operational
90 days ago
99.84 % uptime
Today
App Store Receipt Servers Operational
90 days ago
100.0 % uptime
Today
Apple Receipt Server ? Operational
Google Play Store Receipt Server ? Operational
Stripe Receipt Server ? Operational
Apple Sandbox Receipt Server ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.89 % uptime
Today
Customer Lists Operational
90 days ago
99.85 % uptime
Today
Overview Operational
90 days ago
99.91 % uptime
Today
Charts Operational
90 days ago
99.91 % uptime
Today
ETL integrations ? Operational
90 days ago
100.0 % uptime
Today
Event Dispatching ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
App Store Receipt Refresh Failure Rate (Production) ?
Fetching
Play Store Receipt Refresh Failure Rate (Production) ?
Fetching
App Store Receipt Refresh Failure Rate (Sandbox) ?
Fetching
Play Store Receipt Refresh Failure Rate (Sandbox) ?
Fetching
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Database connectivity issues
Resolved - We’re back. Sorry for the interruption. Follow ups to come.
Mar 16, 02:59 UTC
Update - We figured it out. A database failover at an inconvenient moment caused a bad propagation of credentials which didn’t present itself until the AMI reboot.

We’re partially back and think we’ll be back up shortly.
Mar 16, 02:52 UTC
Update - We’ve determined that our we’re having issues connecting to our follower database and investigating.

Rolling back the AMI change had no effect.
Mar 16, 02:43 UTC
Update - Still working. We’re not sure what the origin of the issue is. We’re working to revert all the changes leading up to the issue.
Mar 16, 02:18 UTC
Update - Still working. Good news, we’ve tried a lot of things that haven’t worked so we must be getting close to finding the thing that does.
Mar 16, 01:47 UTC
Update - Still investigating. We updated the AMIs for our PGBouncer instance and believe the issue is related. We’re running down that lead now.
Mar 16, 01:36 UTC
Update - We made a database proxy configuration change that we believe is related to the issue and are working a reversion.
Mar 16, 01:27 UTC
Investigating - The dashboard and API are currently inaccessible. We are investigating the issue.
Mar 16, 01:21 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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