All Systems Operational
API Uptime Operational
90 days ago
99.98 % uptime
Today
App Store Receipt Servers Operational
90 days ago
100.0 % uptime
Today
Apple Receipt Server ? Operational
Google Play Store Receipt Server ? Operational
Stripe Receipt Server ? Operational
Apple Sandbox Receipt Server ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Lists Operational
90 days ago
100.0 % uptime
Today
Overview Operational
90 days ago
100.0 % uptime
Today
Charts Operational
90 days ago
100.0 % uptime
Today
Scheduled Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Dispatching ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 13:54 UTC
Update - Maintenance from Apple seems to be over, ASC and product import functionality are back to normal.
Apr 13, 13:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:00 UTC
Update - Automatic import of Products in RevenueCat dashboard may not be working during the maintenance time from Apple.
Apr 13, 12:29 UTC
Scheduled - Apple will perform scheduled maintenance to App Store Connect.
Apr 13, 12:29 UTC
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Completed - The maintenance is now finished. Our intention was to perform a minor upgrade to Aurora PostgreSQL 14.10 and upgrade the AWS instance type we use for our main database cluster. The version upgrade went as expected, but we ran into unexpected errors when trying to perform a failover to the new instance type.

During the maintenance period there were three periods of elevated error rates:
* ~5:45 UTC - there were about 4 minutes of elevated error rates while the upgrade was being performed. This was estimated to be about 30 seconds during our trial run, but ended up being much longer for the real upgrade.
* ~6:00 UTC - there were about 2 minutes of elevated error rates from an unrelated database performance issue where where writes are blocked on IO:XactSync. We are working with AWS to find the root cause of this and believe it is unrelated to the maintenance.
* ~7:25 - ~7:50 UTC - once the database was stable we ended up in a situation where a pgbouncer cluster for read queries was still pointing to an incorrect instance. This resulted in a more severe outage where about 30% of posted receipts were failing and a 1.5% error rate across all endpoints.

All purchases that failed during the outage have been captured and are being replayed.

Apr 10, 07:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 06:20 UTC
Update - For integration events, there was a brief unintended pause in dispatching from ~5 AM UTC to ~6 AM UTC. The issue has been fixed and all queued events are currently going out.
Apr 10, 06:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:30 UTC
Scheduled - We will be performing maintenance tasks on our database. We expect a brief service interruption (<1min) but we will enable RC fortress so app purchase flow is not affected
Apr 4, 12:10 UTC
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Postmortem - Read details
Apr 9, 07:28 UTC
Resolved - The incident has been resolved and IP addresses reported in the webhook & integration events sent by our system should be correct.
Apr 8, 16:40 UTC
Identified - The issue has been identified and a fix is being implemented
Apr 8, 15:24 UTC
Investigating - We have identified an issue where the IP addresses reported in the webhook & integration events sent by our system may be incorrect. We're currently investigating the issue.
Apr 8, 15:06 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - All Apple services seem to be back online and outages have been marked as resolved in their status page.
Apr 3, 23:53 UTC
Update - New In-app purchases seem to be failing now as well. AppStore continues to be down.
Apr 3, 23:23 UTC
Investigating - The AppStore seems to be down, new apps cannot be downloaded but in-app purchases in already installed apps seem to be working. No customer impact.
Apr 3, 22:51 UTC