Newly created apps error with "The key is not valid or is not compatible with the Bundle ID of your app"
Identified - We're awaiting a fix from Apple.

Apple’s App Store Server API returns a 401 for Bundle IDs registered on or after 24 July. The same key works against older Bundle IDs in the same account, and we have reproduced this directly against Apple’s API. The failure happens before any RevenueCat logic.

For affected apps, the “Credentials need attention” warning is not accurate. Your key is almost certainly correct. Regenerating the key, re registering the Bundle ID or recreating the app will not resolve it.

We have reported the issue to Apple and will continue to assist Apple in resolving it.
Jul 29, 2026 - 09:18 UTC
Investigating - Developers setting up a newly created app may see "Credentials need attention" for their In App Purchase key. This is caused by Apple's App Store Server API rejecting recently registered Bundle IDs. Existing apps are unaffected, and we have reported it to Apple.

Regenerating the key does not resolve it.
Jul 27, 2026 - 10:14 UTC
Uptime over the past 90 days. View historical uptime.
API Uptime Operational
90 days ago
100.0 % uptime
Today
App Store Receipt Servers Degraded Performance
90 days ago
100.0 % uptime
Today
Apple Receipt Server Degraded Performance
Google Play Store Receipt Server Operational
Stripe Receipt Server Operational
Apple Sandbox Receipt Server Operational
90 days ago
100.0 % uptime
Today
Paddle Receipt Server Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Overview Operational
90 days ago
100.0 % uptime
Today
Charts Operational
90 days ago
100.0 % uptime
Today
Collaborators Operational
90 days ago
100.0 % uptime
Today
Customer Lists Operational
90 days ago
100.0 % uptime
Today
Experiments Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
99.97 % uptime
Today
Paywalls Editor Operational
90 days ago
100.0 % uptime
Today
AI features Operational
90 days ago
99.99 % uptime
Today
Scheduled Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Dispatching Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
App Store Connect API Operational
90 days ago
100.0 % uptime
Today
RevenueCat Companion App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

Unresolved incident: Newly created apps error with "The key is not valid or is not compatible with the Bundle ID of your app".

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Problems connecting to Apple services
Resolved - All the impacted purchases have been replayed.
Jul 27, 09:50 UTC
Update - We are continuing to replay impacted receipts. This does not impact customers that made purchases during the outage window as the temporary entitlement granted by RevenueCat will ensure a seamless transition.

This incident will be closed out once all the purchases have been replayed.
Jul 27, 06:21 UTC
Update - Apple's Receipt Server is back up

We're replaying purchases

Temporary entitlements will either turn into 'real' purchases, or will expire, and related webhook and intergation events for the duration of the outage will start coming through
Jul 27, 00:41 UTC
Monitoring - We're monitoring the Receipt Server for recovery

Because we're unable to validate new purchases with the store, we're granting new users a short-term entitlement (at most 24 hours). This prevents customers from being denied access during exceptional situations, such as partial app store outages

After connectivity is restored, if validation succeeds, expect a regular initial purchase. If validation fails, the temporary entitlements will expire
Jul 27, 00:32 UTC
Identified - Apple have acknowledged problems with multiple services. We will keep granting short-lived, temporary entitlements until the problem is resolved. Once the error rate returns to normal, we will disable this mitigation and revalidate the affected purchases.
Jul 27, 00:06 UTC
Investigating - We are investigating errors with Apple's services. We have enabled a temporary fallback mechanism that should provide limited functionality.
Jul 26, 23:06 UTC

Jul 26, 2026

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

App Store Connect degraded performance
Resolved - App Store Connect issues are now resolved.
Jul 16, 21:40 UTC
Identified - App Store Connect is experiencing slow response times, which may affect some users. They may encounter delays or issues when managing App Store products in the dashboard or through MCP.
Jul 16, 18:43 UTC
Investigating - App Store Connect is experiencing slow response times, which may affect some users. They may encounter delays or issues when managing App Store products in the dashboard or through MCP.
Jul 16, 13:47 UTC
Cannot connect new Stripe accounts without creating a Stripe Project through the CLI
Resolved - The issue has been resolved by Stripe and it's now possible to install again the RevenueCat Stripe app through the Stripe Marketplace page.
Jul 16, 12:27 UTC
Investigating - The Stripe Marketplace page for the RevenueCat app doesn't show anymore the Install button to install it in the Stripe account. This makes it impossible to install the RevenueCat app in new accounts from the Marketplace page.

No existing Stripe connection is affected.

Connecting new Stripe accounts to RevenueCat is only possible by using the new Stripe Projects integration through the Stripe cli at the moment.

We are working with Stripe to restore the Install CTA button in the marketplace page, allowing customers that don't want to use the Stripe cli to connect Stripe to their RevenueCat account.

Please contact support if you are having issues connecting your Stripe account to RevenueCat.
Jul 16, 10:53 UTC
Some users unable to login via single-sign-on (SSO)
Resolved - This incident has been resolved.
Jul 16, 10:47 UTC
Monitoring - Our SSO provider has identified the cause of the elevated error rates and implemented a fix. We are seeing sign-in and session errors decrease as the service recovers.

Some customers using Single Sign-On may still experience intermittent difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue remains limited to organizations with SSO configured.

We are continuing to monitor the recovery and will provide another update once the issue is fully resolved.

No action is required from customers.
Jul 16, 10:29 UTC
Investigating - SSO sign-ins and sessions are experiencing degraded performance

Customers using Single Sign-On may have difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted.

This issue only affects organizations with SSO configured. RevenueCat SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports are unaffected.

The issue is caused by degraded performance from our SSO provider. We are monitoring the situation and will provide another update as soon as we have more information.

No action is required from customers at this time.
Jul 16, 09:13 UTC
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