Connectivity issues from China

Incident Report for RevenueCat

Resolved

The fix mentioned in the previous update has been confirmed. If there any questions please don't hesitate to reach out to support.

Posted Dec 16, 2024 - 04:35 UTC

Update

We are continuing to investigate this issue. In the meantime, you can enable our proxy server to address this issue by following these instructions: https://www.revenuecat.com/docs/getting-started/configuring-sdk#configuration-for-users-in-mainland-china

Posted Dec 13, 2024 - 16:47 UTC

Investigating

We are currently investigating the issue

Posted Dec 13, 2024 - 11:38 UTC

This incident affected: API Uptime, Scheduled Data Exports, Event Dispatching, Documentation, App Store Receipt Servers (Apple Receipt Server, Google Play Store Receipt Server, Stripe Receipt Server, Apple Sandbox Receipt Server), and Dashboard (Customer Lists, Overview, Charts).