Increased error rate on our API

Incident Report for RevenueCat

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 00:35 UTC

Update

The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users.
Posted Feb 10, 2026 - 22:11 UTC

Update

We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring.
Posted Feb 10, 2026 - 22:06 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 10, 2026 - 21:47 UTC

Update

We’ve recovered the SDK API, and purchases from your app are now being processed successfully.

Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
Posted Feb 10, 2026 - 21:20 UTC

Monitoring

We’ve recovered the SDK API, and purchases from your app are now being processed successfully.

Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
Posted Feb 10, 2026 - 21:13 UTC

Update

We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs.
Posted Feb 10, 2026 - 21:02 UTC

Investigating

We're currently investigating an increased error rate on some of our APIs.
Posted Feb 10, 2026 - 20:45 UTC
This incident affected: API Uptime and Dashboard (Overview, Charts, Collaborators, Customer Lists, Experiments, Login, Paywalls Editor).