Apple Receipt Server Outage

Incident Report for RevenueCat

Resolved

All purchases that failed during that outage have been revalidated and everything is back in sync.
Posted Jan 25, 2020 - 06:03 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 24, 2020 - 22:26 UTC

Update

The Apple receipt server is appearing to come back online for most regions. We're gathering logs now and are preparing to replay all of the purchases that previously failed.
Posted Jan 24, 2020 - 20:12 UTC

Monitoring

We've deployed a patch that will temporarily grant users that attempt to purchase 1-day of entitlement access until we're able to re-validate receipts. As long as your app is using the RevenueCat Entitlements system new purchasers will be receiving the correct level of access.
Posted Jan 24, 2020 - 18:28 UTC

Identified

We've identified an outage in Apple's purchase receipt verification endpoint that's effecting the majority of new purchases on iOS. We're closely monitoring the issue and will attempt to replay all of the purchases once their system stabilizes.
Posted Jan 24, 2020 - 14:22 UTC
This incident affected: App Store Receipt Servers (Apple Receipt Server).